Effective Date: 3 June 2026

This Refund Policy applies to all purchases made through www.gussiesgoobers.com (“Website”) operated by Gussie’s Goobers, LLC (“Company,” “we,” “our,” or “us”).

Because our products are perishable food items, our refund practices are limited and subject to the terms below.

1. General Policy

All sales are considered final once an order has been processed and shipped.

However, Gussie’s Goobers may, at its sole discretion, offer a refund, replacement, or store credit in cases involving:

• Damaged products upon arrival
• Incorrect items received
• Missing items from an order
• Verified quality or shipping issues attributable to Gussie’s Goobers

Refunds are not guaranteed and are evaluated on a case-by-case basis.

2. Eligibility for Refund Requests

To be eligible for consideration of a refund, customers must:

• Submit a refund request within seven (7) days of delivery
• Provide valid proof of purchase (such as order confirmation, receipt, or order number)
• Provide supporting evidence of the issue (such as photographs of the product and packaging)
• Retain the original product packaging, including the sealed peanut bag, when reasonably possible

We may require clear images of:

• The unopened or partially opened product bag
• The exterior shipping box or packaging (if applicable)
• The shipping label (when available)
• The affected product showing the issue reported

Failure to provide sufficient documentation may result in denial of the request.

3. Product Return Requirement

For food safety and handling reasons, customers are generally not required to ship products back in order to request a refund.

However, Gussie’s Goobers reserves the right to request return or disposal verification in certain cases, including suspected fraud or recurring claims.

When requested, customers must follow provided instructions regarding safe disposal or return procedures.

4. Non-Refundable Items and Charges

The following are not eligible for refund:

• Shipping and handling fees
• Delivery charges paid to third-party carriers
• Orders delivered correctly without verified product issues
• Products not stored or handled properly after delivery
• Delays caused by carriers or circumstances outside our control
• Claims submitted after the seven (7) day reporting window

5. Refund Methods

Approved refunds may be issued in one of the following forms:

• Original payment method credit
• Store credit for future purchases
• Replacement product shipment

The method of refund is determined at the discretion of Gussie’s Goobers.

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us promptly with supporting documentation.

We may require:

• Photographic evidence of damage or error
• Description of the issue
• Order confirmation details

Once verified, we may issue a replacement, refund, or store credit depending on the situation.

7. Fraud Prevention

Gussie’s Goobers reserves the right to deny any refund request suspected of fraud, abuse, or misrepresentation.

Repeated refund claims from the same customer account may be subject to additional verification or denial.

8. Shipping Costs

Shipping costs are non-refundable.

Customers are responsible for any shipping fees incurred at the time of purchase, regardless of whether a refund is approved for the product itself.

9. Processing Time

Approved refunds are typically processed within 5–10 business days, depending on the payment provider or financial institution.

Processing times may vary and are outside of our control once the refund has been issued.

10. Policy Changes

We reserve the right to update or modify this Refund Policy at any time without prior notice.

Changes are effective upon posting to www.gussiesgoobers.com.

19. Contact Information

For questions regarding this Refund Policy, please contact:

Gussie’s Goobers
Website: www.gussiesgoobers.com
Email: [email protected]
Mailing Address: 116 Jason Lane, Cumming, GA 30040